Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for payments made on YourHostMateLets, including listing fees, verification services, and any subscription or promotional services. By using our platform and making a payment, you agree to this Refund Policy.

2. General Refund Principles

We aim to be fair and transparent. Refunds are considered based on:

• The type of service purchased
• Whether the service has already been delivered or used
• Applicable UK consumer laws

As a digital service platform, some purchases may become non-refundable once activated or used.

3. Non-Refundable Services

The following are generally non-refundable once processed or activated:

• Property listing fees once a listing is published
• Verification badge payments (landlord or tenant) once approved
• Featured listing or promotional upgrades once live
• Subscription fees after the billing period has started

This is in line with UK law, where digital services lose cancellation rights once fully delivered with user consent.

4. Refund Eligibility

You may be eligible for a refund if:

4.1 Duplicate or Accidental Payments

• You were charged more than once for the same service
• A payment was made in error

4.2 Service Not Delivered

• You paid for a service that was not provided or failed to activate

4.3 Technical Errors

• A system issue prevented you from using the service you paid for

5. 14-Day Cooling-Off Period (UK Law)

Under the Consumer Contracts Regulations 2013, you may have a 14-day right to cancel certain purchases. However, this right is waived if:

• You requested immediate access to the service, and
• The service has already been delivered (e.g. listing published or verification completed)

By purchasing services on YourHostMateLets, you acknowledge and accept this condition where applicable.

6. Subscription Cancellations

If YourHostMateLets offers subscription services:

• You may cancel at any time
• Your subscription will remain active until the end of the billing cycle
• No partial refunds are provided for unused time

7. Refund Process

To request a refund, please contact us with:

• Your full name
• Email address linked to your account
• Payment details (date, amount, service purchased)
• Reason for the request

Contact: support@yourhostmatelets.co.uk

8. Refund Timeframes

Approved refunds are processed within 5–10 working days. Funds are returned to the original payment method.

9. Fraud & Abuse Prevention

We reserve the right to:

• Refuse refund requests where abuse is suspected
• Investigate unusual payment activity
• Suspend accounts involved in fraudulent behaviour

10. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in legal requirements or updates to our services.

11. Contact

YourHostMateLets Support Team: support@yourhostmatelets.co.uk